Agreement = Expectations1 comments
Check out this great article written by Greg Hoy, president of Happy Cog. Greg does a great job in this article of detailing what should be included in your project service agreements and individual statement of work for each project. Now these documents go by different names, and acronyms, from agency to agency, but every agency should have their operating and individual project terms stated in some form. Your clients will come to expect it! And so will their lawyers! ;) These documents help to set expectations and eliminate disagreements when issues arise. I think it also important to note that the author suggests being vague in the initial project phases when alot of the scope is yet to be fully defined. He also gives some other tips on addressing certain issues. So take some time to review and update your agreements as well as those of your clients. You won't regret it!